Delete your Beapr account

In the app

1. Open the Beapr app and sign in.
2. Open Profile (tap your picture at the top right; guards use the Profile tab).
3. Scroll down and tap Delete my account.
4. Read what will happen, then enter your password (or the code we email you, if your account has no password) and tap Yes, delete my account. You are signed out straight away, and we email you a confirmation.

On the website it's the same: sign in, open Profile, and use Delete my account.

Admins, managers, guards and other society staff see a message instead: step down to a resident role (ask another admin) before you can delete your account. This stops a society being left with no admin by accident.

Without the app

Email privacy@beapr.com from the email address on your account, or tell us the phone number you sign in with and your society's name. We confirm it's you, then delete the account within 30 days.

What is deleted and what is kept

• Deleted: your name, phone number, email, profile picture, emergency contacts and uploaded documents. You can no longer sign in.
• Kept: your society's payment and invoice records, shown as “Deleted User”. Societies must keep these for tax and audit purposes, for up to 7 years.
• We also keep a record of the deletion request itself (date, your email address, your account ID) for 3 years, as proof the request was honoured — and we email you a confirmation when it's done.

Before you can delete

• If you are still listed in a flat, ask your society admin to mark you as moved out.
• If you have unpaid bills, pay them first (Payments in the app).
• If you are an admin, manager, guard or other society staff, ask another admin to change your role to resident first.
• You'll need to enter your password (or a code we email you, if your account has no password).